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Sam Caulton of Re-Leased argues that AI is transforming property management, enabling firms to scale operations and elevate service quality. He emphasizes that AI enhances, rather than replaces, the property manager's role, shifting focus from manual tasks to proactive, strategic management and deeper tenant relationships.

Nonye Amatobi, Commercial Lead for the Crown Commercial Service (CCS) Estate Category team, introduces the new Estate Management Service 2 (EMS2) RM6343 framework. This framework aims to revolutionize public sector property management by fostering strategic supplier partnerships, driving innovation, and addressing key market challenges like expiring PFI projects and the push for net-zero.